'League of Legends' developer Riot Games uses Univera’s field operations management solution Quest Panorama to ensure player satisfaction
Having many players in Turkey, Riot Games started using Quest Panorama as their field operations management solution for auditing and data collection from internet cafes and game centres.
Riot Games is a video game publisher, developer, and sports tournament organizer that was established in 2006. Their main office is based in West Los Angeles, California. They currently have additional offices located in 17 cities over the world, including Istanbul. Riot Games' 'League of Legends' is the most popular eSports game in the world, with over 67 million players every month. Riot Games was also awarded as “100 Best Companies to Work For” by Fortune Magazine in 2015.
There is huge community of Riot Games players in Turkey as well. The majority these players use the Internet cafes and game centres to access to the games, which the company refers as field data. Riot Games uses Quest Panorama, for field operations management and trace this valuable field data gathered from the Internet cafes and game centres. With Quest Panorama, Riot Games now can audit and collect information right from the field. Riot Games not only benefits from this field operations management solution for increased service levels, but also serve players a high quality environment and better service based on the following data:
Device and table numbers
Game sales rates / month
Learn more about Quest Panorama, the field operations management solution from Univera.