After Sales Service Management
Manage after sales service processes on a single system.Experience professional service for digital transformation.
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CallDesk
CallDesk provides full automation for service processes, enabling companies that offer services for consumer products to manage their partner firms and field service teams effectively.
What Are Its Benefits?
The after-sales service process is one of the most critical elements for ensuring customer satisfaction. Consequently, the management of your service partners is a key priority for companies. CallDesk not only empowers you to manage this process but also provides numerous additional benefits
- Documented service processes
- Centralized management of all service points
- Fast and error-free operations
- Increased customer satisfaction
- Increased technician productivity
- Reduction in service and overtime costs
- Partner management
- Continuous partner communication
- Consistent data flow
What Are Its Functions?
Usable by both service centers and mobile service teams, CallDesk simplifies the management of after-sales service processes through its various functions designed for different applications.
- Warranty process management
- Online data collection from the field
- Market monitoring
- Supply chain optimization
- Loyalty management
- Online work order management
- Map-based field tracking
- Spare part warehouse management
- Spare part request process
- Service invoicing
- Work orders
- Daily route planning
- Service form completion
- Payment collection
- Online visibility of spare parts and products
- Technical service tracking
- Spare part ordering
- Supervisor services
Detailed Features
In addition to its core functionalities, CallDesk, with its advanced features, is the ideal solution for managing your service partners and field service teams.
- Master data management
- In-warranty operations
- Management of service forms
- Spare part inventory level control
- In-warranty service tracking
- Vehicle stock management
- Messaging
- Task list
- Reporting
Document Center
To learn more about CallDesk, click here.
